October 19, 2022

1. About this Policy

Welcome to Hugh’s Collection. You know and trust hughscollection.com and we value your trust. We want you to know how we collect, use and protect information about our online guests.

In this Privacy Policy (“Policy”), we shall explain what personal data we collect, how and why we use or collect them, how and when we share, retain or delete certain personal data.

We will also explain in this Policy what your rights and controls are with respect to our treatment of your personal data, and what measures we take to keep your personal data safe.

In this Policy, we may refer to hughscollection.com as “we” or “us”. This Policy is applicable to all of hughscollection.com (collectively referred to as the “Service” or “Services”).

2. What Information Do We Collect And How Do We Use It?

We will ask you to provide certain personal data when you buy a product, sign up for a notification or competition, create an account, or use our website at www.hughscollection.com (the “Site”).

We use your personal data to:

Fulfill orders and provide service information – We gather from you information about your product selection, your name, delivery address, your payment information and any further information needed to fulfill your order (such as any special delivery instructions). We will ask you for your phone number but only to contact you about your order should there be an issue. We will never share your phone number with another party other than our shipping provider.

Process address complaints and queries – When you make a query or complaint, we will keep the information you give us to ensure that we comply with our contractual and regulatory requirements, to ensure appropriate further communication with you, and to improve our products and services.

Remember you and view activity on our Site – If you have allowed access to cookies, our Site will automatically remember you the next time you visit. Cookied allow us to pre-populate fields to make ordering easier and to improve your experience by directing you to information on our Site that we think will be of interest to you. We also gather details of your visits to our Site, including pages viewed, accessed or visited, your use of any interactive features on the Site, performance of our marketing efforts, and the delivery of relevant marketing messages to each guest. We might also contact you to remind you about items in your shopping basket which you have not checked out.

Communicate product offers, events and competitions – We will use contact details you have given us, along with information about your previous orders, to send you information about our products, offers and events that we think will be of interest to you. See here for details on how to unsubscribe from marketing.

Update our records – If you would like to update the personal data we hold about you, please update your account information and preferences on our Site or contact us using the details below.

Legal purposes – We sometimes need to use personal data that we have gathered from you or third parties (such as law enforcement or credit reference agencies), or that you have provided to us, to comply with our legal obligations or for other legal reasons (for example, to trace fraudulent transactions). We may also use your personal data where it is reasonable for us to do so and where there is no disadvantage to you.

Report browsing information – We will collect information, if available, about your IP address, operating system and browser type for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

3. How Do We Collect Your Personal Data?

We obtain personal data in the following ways:

Directly from you (for example, when you place an order or sign up for our notification).

By observing how you use our Site (for example, from your transactions or the products that you view).

When you link with us on social media, we may use the information you have publicly shared on social media to make sure you only get product recommendations from us that are suited to you. If you give us information about your friends (which you should only do with their permission), we may recommend suitable products to them. If you submit user-generated content through our social media channels, we may use your username or email address to communicate with you in addition to using your photo. We may also use your IP address and geolocation to filter content by region, country, or other local area. Such data is only used with your consent. You can unsubscribe from our marketing communications at any time by clicking on the link found at the bottom of every marketing email.

4. Who Do We Share Personal Data With?

We do not sell Personal Data to others.

To fulfill your orders and make the Site available, we may share your personal data with our service providers where necessary to make products and services available to you and to promote our products and services to you.

5. How you can manage your cookie and tracking options

Cookies: You can limit or withdraw your consent to our use of cookies at any time by adjusting your web browser settings, which are usually located within the “Help”, “Edit” or “Tools” settings.

Interest-based advertisement: You may limit or cease the collection and use of your information for targeted, or interest-based advertisement by accessing the “Ad Choices” icon that are available on some of these advertisements, or by exercising certain opt-out options. You may visit websites such as www.aboutads.info, www.youradchoices.ca, www.youronlinechoices.com, and www.networkadvertising.org/choices to learn more about how to exercise these opt-out options. Please note that we do not necessarily endorse or are responsible for the information on these websites. When you opt-out from interest-based advertisements, you will still receive advertisements, just not advertisements that are necessarily relevant to your preferences.

6. Your rights and controls to your personal data

The privacy laws applicable in different jurisdictions, such as the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”) confers you rights over your personal data which generally entails the following:

Access: the right to be informed of and request the information that we collect and process about you;

Correction: right to request that we correct or amend your Personal Data where such information is inaccurate or incomplete;

Deletion: right to request that we delete certain Personal Data that we collect about you;

Restriction and objection: right to restrict, object or request that we stop collecting or processing certain Personal Data;

Portability: right to request a copy of your Personal Data in electronic format, and to transmit that data to another’s device; and

Automated decision-making: right not to be subject to automated decision making, such as profiling, when such decisions have legal or other significant effects on you.

How do you exercise the above rights? You may contact us to make the requests described above, in relation to your Personal Data. You may also avail of some of the following features and options to control our collection and use of your Personal Data on your own.

You can update, add or delete information about you in your account information or settings page found on our websites.

As described above, you can disable cookies by adjusting your browser preferences under the “Help”, “Edit” or “Tools” settings on your browser. As noted, you will not be able to access certain functions and features, some of which are essential to your use of our Services.

You can manage your privacy preferences, advertising preferences or opt out of certain data usage described in this Policy, by adjusting your settings on our applicable websites.

You can manage your privacy preferences, and disable certain tracking features such as GPS tracking, and targeted advertising features, by adjusting your mobile device settings.

You can opt out of marketing or advertising emails that we may send you by clicking the “unsubscribe” link that may be available on our website or emails, or by following the instructions noted in our website or emails.

7. Our data retention policies

Retention

We only keep your Personal Data for as long as necessary to fulfill the purposes described in this Policy, for which such Personal Data is collected. In particular, we will only retain your Personal Data where such retention is necessary for us to comply with our legal obligations, and resolve disputes.

Deletion

If you close or request that we close your account, or otherwise delete our app, or request to terminate any part of the Services that we provide to you, we may retain your User Information for a period of up to 90 days. This gives you an opportunity to reactive your account with its history intact.

Upon the expiry of the aforementioned period, we will delete your Personal Data, or anonymize your Personal Data such that it no longer identifies you, subject to circumstances where we are legally required to keep such data, on grounds that have already been set out in this Policy.

8. How we keep your data safe Policy

We are committed to protecting the security of your data. We will treat all of your information in strict confidence and we will endeavor to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data and data stored on our Site and associated databases.

We encourage you to protect your account by using a strong password, and keeping that password confidential and secure. Remember to log out once you have finished using our Services.

All online purchases made through our Site take place safely using the latest internet security technology to protect our customers. When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 128-bit encryption certificates and the Secure Sockets Layer (SSL) protocol — the industry-standard method for protecting web communications.

Warning About Fraudulent Emails

“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

Links to Third Party Websites

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Transfer of your data to other countries

In course of providing our Services to you, we may share your Personal Data with our affiliates or partners in other countries, where privacy and data protection laws are less rigorous than those that apply where you live, or which governs our business.

When this happens, we take certain measures to raise or enhance the security of the data transferred to these countries. For instance, we may employ standard contractual clauses with these international partners, and require them to accord your data with EU-level safeguards and protections.

We will not transfer your Personal Data to places where there are no adequate controls or legal safeguards possible to ensure the protection and security of such data.

10. Our policies on data of children

This Policy does not apply to children under the age of 13 years, or who is of an age that makes it illegal for us to collect or process their Personal Data, or which only allows us to collect or process their Personal Data with parental consent.

We do not knowingly collect Personal Data of any child described above, without parental consent, where such consent is applicable. If you are under the above-described age limit, or if you do not have parental consent where such consent is necessary, do not use our Services, and do not provide your Personal Data to us.

If we learn that we have inadvertently collected Personal Data belonging to children without applicable parental consent, we would delete such information.

11. Changes to this Policy
We may make changes to this Policy from time to time. Where such changes are significant or material, we will bring such changes to your attention through a prominent notice that we consider appropriate, such as by sending you an email

12. How to Contact Us
If you have any queries relating to this privacy policy or our use of your personal data, please contact us at https://hughscollection.com/contact.